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Complaints Policy

At ADR-Legal Ltd, we aim to deliver the best service possible however, if you are not happy with the way your case has been handled, you can complain following the procedure below.

You may express your concerns over the phone with a member of our team however, in order to formally complain, this will need to be done in writing. You can email admin@adr-legal.co.uk or, alternatively, send a letter to Suite 216, 275 Deansgate, Manchester, M3 4EL.

Your correspondence will be escalated to the appropriate person within the business, who will deal with the matter. They will then provide you with a full response, in writing, within 14 days. Where more time is required to look into your complaint, this will be communicated to you.

If you are not content with the response you receive, you can complain further to our accrediting body, the International Parking Community (IPC). They can be contacted at https://theipc.info/ or Waterside House, Waterside, Macclesfield, SK11 7HG.

If, at the end of this procedure, your complaint remains unresolved you can contact the Legal Ombudsman about your complaint on 0300 555 0333 or at enquiries@legalombudsman.org.uk or write to PO Box 6806 Wolverhampton WV1 9WJ.

Please note that you must complain internally prior to attempting to contact the IPC or the Ombudsman.

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