This notice explains how we comply with GDPR and the Data Protection Act (2018).
The purpose of us processing your personal data is to recover unpaid Parking Charge(s) on behalf of the Parking Operator (our client) that issued you with the original Parking Charge Notice (PCN).
How We Collect Your Data
Your Personal Data is passed on to us from Third Parties;
- Our client(the Parking Operator)who is the owner of the original Parking Charge who chose to use our services.
- We may request and obtain information from external Credit Reference Agencies via tracing.
- In addition, we may also collect information from you or anyone who you give us authorisation to speak with.
- By your use of our website (cookies and data collection forms).
- From communications between us, such as via phone calls, emails, letters, automated payment website and payment line.
The personal data that we collect and receive from third parties, yourself and your appointed representatives may include any or all of the following;
- Your name/address/vehicle registration number/email address/phone number.
- Parking Charge details (the date, time, location, contravention details and outstanding parking charge amount).
- Photographic evidence/appeals, transfer of liability, IAS results and comments.
- Any comments from calls or correspondence that you have provided to us.
*Please note we may combine personal data we receive from other sources with personal data you give to us and personal data we collect about you.
How We Use Your Personal Data
The lawful basis for processing your personal data is that it is necessary for the legitimate interests of our client (Parking Operator) and ADR-Legal to recover the outstanding Parking Charge Debt.
All data received by ADR-Legal is processed in accordance with this Privacy Notice. We will use personal data held about you in the following ways;
• For Debt Collection purposes and to provide services to our client including the management of your account.
• To ensure that we can agree on payment plans that are suitable to your individual circumstances.
• To carry out our obligations to our client (Parking Operator), who wish to use the service we offer in line with the terms and conditions of any original Parking Charge.
- To help us locate you and to check/update your contact details (through use of Credit Reference Agencies/ tracing).
- To ensure optimized website usage.
Who We Share Your Data With
We may share your data with the following;
• The Payment Processor (Global Pay) for processing any online payments.
- The IPC(International Parking Community)and ICO (Information Commissioner’s Office) for the purpose of compliance investigations and complaints.
- Mail service providers for the purpose of contacting you by post.
• Email service providers for the purpose of responding to you once you have consented by email.
• Credit Reference Agencies/tracing to ensure we are writing to you at your most recent address.
• Any other duly authorised sub-contractors (authorised by ADR-Legal).
Data Storage and Security
ADR-Legal is committed to securing your data. ADR-Legal has done all in its power to prevent data theft, unauthorised access, and disclosure by implementing strict procedures and security features. Unfortunately, the transmission of the information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. However, we are insured against cyber crime.
We will not retain your information for longer than is necessary for the purposes outlined in this Privacy Notice and for up to 6 years in order to protect our position in the event of any legal disputes. This may be extended if disputes are ongoing
Access To Personal Data
Under data protection law, you have the following rights in respect of the information we hold about you:
- Right to Information – you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained from and why, and who it is processed by.
- Right to Access – you have the right to access and request/obtain a copy of the Personal Data collected from/about you.
- Right to Rectification –you have the right to request rectification of your Personal Data that is inaccurate or incomplete.
- Right to Erasure – In certain circumstances you can request for your Personal Data to be erased completely from our records.
- Right to Restrict Processing – where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
- Right to Object to Processing –In certain cases you have the right to object to processing of your Personal Data.
- Right to Object to Automated Processing –you have the right to object to automated processing such as profiling; and not to be subject to a decision based solely on automated processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
- Right to Data Portability – you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
- Right to Lodge a Complaint – if we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
- Right to Withdraw Consent – you have the right withdraw any given consent for processing of your Personal Data.
To access the personal data that we hold about you under the General Data Protection Regulations you must make a Subject Access Request (SAR). Please make such requests in writing to;
Data Protection Officer
Subject Access Request
Alternatively, you can contact us via our online contact form here.
To exercise any other rights under the General Data Protection Regulations, please write to;
Data Protection Officer